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Frequently Asked Questions

 

How do I buy bullion from you?

Register now using your residential address. Add the items you require to the basket and then select a delivery method. Finally make payment within 48 hours of placing the order. Your items are then dispatched within 24 hours of receiving cleared funds. 

 

How do you deliver?

Packages are sent securely via Royal Mail Special Delivery and require a signature on receipt. If you would like to upgrade your delivery for an additional cost to Saturday Guarantee, 9am Next Day or 9am Saturday Guaranteed please contact us before making payment.

 

Do you ship outside the UK?

At present we only offer delivery to UK mainland.

 

How much is delivery?

All our prices include FREE insured next day delivery. Orders below £200 may take 3-4 working days.

 

Can I collect my bullion from your office in Wolverhampton?

Yes, please contact us first so we can make all necessary arrangements. We do not store any bullion at our Wolverhampton office and we have to confirm stock of the items and have them released from our secure vaults located elsewhere. Note: You must bring a minimum number of 2 original documents of identification when collecting any bullion. We will give full details of these requirements prior to your collection.

 

How do I pay for my order?

You can pay by cheque, bank transfer or deposit cash into our account at any HSBC branch.

 

You can pay cash on collection but you must first contact us to make arrangements, as we do not store bullion or cash at our offices for security purposes.

 

Our account details are given once the order is placed; please quote your order number when making payment.

 

Note: We do NOT accept CASH deposits or CASH payments OVER £5000. Please allow 7 days for cheque payments to fully clear before your order is dispatched.

 

Why do you not accept credit or debit card payments?

Due to the high value of transactions through our website, credit and debit card payments are susceptible to fraudulent use.

 

Do I have to provide identification to buy from you?

If you pay by cheque or bank transfer we do not normally require any further I.D. However, we try our best to ensure our site is kept safe and secure against fraudulent transactions; therefore we may contact you requesting further details.   

 

Do I receive an assay certificate with my bullion?

Some of our smaller bars and coins do not carry individual serial numbers and certificates whereas most of our larger bars do have unique serial numbers with matching certificates. Rest assured, all our bullion is sourced from world-class LBMA refiners and our invoice to you serves as a certificate of authenticity.

 

Do you buy back bullion bars and coins I have bought from you?

We are happy to buy back any bullion whether or not it was purchased from us. We buy back bullion previously purchased from us at a minimum 98% of the spot price for gold and silver.

 

Can I cancel an order I have made?

You can cancel your order within 12 hours of placing your order by emailing us at cancellations@buybullion.co.uk subject to a £25 fee plus any adverse loss in the underlying metal price of the items. Orders cannot be cancelled once dispatched.

 

 

 

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